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Top Dealer of this month
OTHER MASSAGER
 
 
YELLOW
 
BLACK
 
PURPLE
 
ORANGE
 
 
OS-K818
MSRP:
$ 249.00
Features:
 Nice appearance, portable and convenient ,Combination with shiatsu massage, kneading massage, air 
pressure massage and heating function together.
Color Option:

OSAKI OS-K818 FOOT REFLEXOLOGY MASSAGER
Osaki foot massager

  Portable and Convenient.

  Combination with shiatsu massage, kneading massage, air pressure massage and heating function together.

  Kneading & shiatsu massage form toes to heels to cover all acupuncture points.

  Air pressure massage function makes you more relaxed.

  Three levels of adjustable air pressure intensities.

  Auto working mode and manual working mode available, two auto working modes adjusted.

  Two level heating temperatures adjustment: low, high temperature.

  15 minutes auto shut off function.

  Powered by DC12V adapter


Service and Technical Support

Consumers can contact Interactive Health's customer service department between 9:00AM and 5:00PM PST, Monday thru Friday for any warranty or service issues. At any time, consumers have the option either sending their inquiry via our Contact US Link or leaving a voice mail message (1-800-355-2762).

Non-warranty repair is available on a "per incident" basis. Interactive Health Customer service will verify the unit has failed, and provide authorization and instructions for receiving an exchange unit. A "per incident" charge plus applicable repair, parts, shipping, handling, and local tax will be charged for non-warranty repairs and support calls. You can also access our ANSWERBOOKS link which provides product information as well as diagnosis, repair, and maintenance instructions for most of our products.

It is required that consumers have their serial number and dated proof of purchase (sales receipt) available when they place the call.

When you call:

Once a consumer reaches a customer service representative, a call record will be opened in the consumer's name with a reference number assigned. This reference number will be provided to the consumer to reference their inquiry in the future. While the customer service representative handles most consumer inquiries during the initial call, in some instances the consumer call record will be escalated to a technical service specialist for advanced support. Technical service specialists are the technicians that perform repairs and refurbishments of our products in our Long Beach service facility.

All conversations with consumers and internal events related to a call record are documented in our centralized consumer relationship management system. This documentation permits our management and employees to monitor the progress of individual calls and measure the performance of our service levels.

Product Repairs:

Many of the products that Interactive Health sells are modular in design. This design permits many repairs to be performed by the consumer in their own home with parts and instructions supplied by Interactive Health. For consumers that need individual attention, the customer service department can talk the consumer through common diagnostic issues.

While most of the products are modular in nature, some consumers might not feel comfortable with performing their own diagnostics or repair. In these instances, for failures that permit field service, the consumer may request an authorized in-home technician (United States and major metropolitan areas in Canada) for a fee. These fees start at $225.00 for the first hour and $150 for each additional hour.


Standard Consumer Warranties

Chairs
The Warranty Period Begins at time of Consumer PURCHASE
NEW Product
Factory Refurbished
Floor Model
iJoy-100/200/300 series 90 Days 1 Year 3 Years 5 Years 30 Days 60 Days 6 Months 60 Days 6 Months
Factory Service X X
Parts X X X
Structure X X X
HT-1650 / 2720
Field Service X
Factory Service X X X
Parts X X X
Structure X X X
Perfect Chairs
Factory Service X X
Parts X X X
Structure X X X
X = Covered by Manufacturer's Warranty

  • Floor Models - For the Consumer to receive warranty coverage the Dealer must sell the Floor Model to a consumer within six months of placement on the floor, and the chair must be functioning and free of damage. Floor model chairs are not eligible for extended warranty coverage. Lifestyle Products used as Floor Model /Demonstration units are not covered under Interactive Health's warranty.
  • Warranty COVERAGE Period - The Warranty Coverage Clock Starts at the time the Consumer PURCHASES their chair. Proof of purchase is required for all warranty repair. Elapsed time is measured by continuous calendar days based on a seven day week.
  • Field Service - Interactive Health will arrange for a authorized service provider to go to a consumer residence for repair of their chair. They will call ahead to schedule their visit. The problem is diagnosed via Interactive Health Customer Service. Parts are sent to the consumer's home prior to the on-site visit.
  • Factory Service - Interactive Health will arrange for pick up of the chair for repair at one of its facilities. Shipping both directions, parts and labor costs are covered by Interactive Health.
  • Parts - All parts deemed necessary to resolve the service issue by Interactive Health's Customer Support will be shipped at no charge.
  • Structure -The consumer is responsible for returning the product to Interactive Health. Return shipping, parts and labor costs are covered by Interactive Health.

Consumer Warranty Limitations and Exclusions:
  • Warranties are only valid within the United States and Canada provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does note include any accessories or enhancements.
  • Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Interactive Health authorized field service personnel to maintain warranty coverage.
  • Softening of foams and filling composites in pillows, pads, and memory foam kits do not constitute a defect under this warranty as those items naturally soften with use.
  • Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics.
  • Natural markings, grain, and dye variations in leather does not constitute a defect under this warranty as no two pieces of leather are alike.
  • OEM products are completely self-contained and must be returned to Interactive Health for service. The warranty covers only the massage assembly, cord and controller against mechanical defects.
  • Shipping and freight coverage under this warranty requires scheduling by Interactive Health and only includes "curb-side" pickup/delivery. It does not include any duties, taxes, brokerage, or other import/export fees. "In-Home" pickup/delivery is available at an extra charge.
  • For returns, the consumer is responsible for packing the product in the original box or in approved packaging that is available for sale from Interactive Health. Products received without a valid RMA number or one clearly marked on the box will be refused.
  • Warranties do not cover any loss or damage resulting from: improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power; dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance; transportation damage; theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair. Damage incurred due to shipping and handling does not constitute a defect under this warranty.
  • Under no circumstance shall Interactive Health or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.
  • Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Interactive Health's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Interactive Health's option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, Interactive Health reserves the right to make substitutions in lieu of repair or replacement.
  • All Warranties begin on Date of Purchase, no allowance or extension is offered for delivery and/or installation.
  • Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
  • Proof of purchase (original receipt) is required for all warranty repairs or service.